Thank you for shopping with Zevkos! We understand that sometimes you may need to cancel an order, and we strive to provide a straightforward and fair order cancellation policy.

Please review our order cancellation policy below:

Cancellation Window: You may request to cancel an order within 24 hours of placing it. After this time, we may not be able to process the cancellation as the order may have already been processed, shipped, or delivered.

Cancellation Process: To request an order cancellation, please contact our customer service team via email or phone, providing your order number and the reason for cancellation. We will do our best to accommodate your request.

Refund for Cancelled Orders: If your order is eligible for cancellation and you have already made a payment, we will issue a refund to the original payment method used for the order. Please note that it may take several business days for the refund to be processed and reflected in your account.

Exceptions: Some orders, such as custom-made or personalized items, may not be eligible for cancellation once the production process has started. Additionally, orders that have already been shipped or delivered may not be eligible for cancellation.

Changes to Orders: If you need to make changes to your order, such as updating shipping address or modifying items, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible once the order has been processed or shipped.

Communication: It is important to keep open communication with our customer service team regarding any changes or cancellations to your order. Please ensure that the contact information provided during checkout is accurate and check your email regularly for updates on your order status. Zevkos Online Store strive to provide excellent customer service and will do our best to assist with order cancellations. However, please note that our order cancellation policy may be subject to change without prior notice. Thank you for understanding and for choosing to shop with us!